Email Errors

Summary of Issue:

Can't Send Email from Client or from Webmail

Information:

Trying to send out emails from multiple email accounts fail from both webmail and third party email clients.


Possible Reasons:

  • The maximum emails per hour has been exceeded. This can be caused by forwarders or by mailing lists. The default is 50 per hour. You can give tech support a valid reason for a needed increase, and we can raise that limit.

  • This can be caused if one of the accounts has reached or exceeded its Disk Quota for the email account. This can, at times, cause other email addresses on the account to not be able to send email. There will also be problems when sending an email from an online external email client such as Hotmail, Yahoo, or Gmail to that email address. The email will bounce back as undeliverable.

  • Exim, the local MTA (mail transfer agent), could be down on the server.

  • Our mail proxy servers could have their email queues backed up. When this happens, please be patient as there will be a delay of 3-4 hours before the email is delivered.

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